Always good

Always Hood

Frequently Asked Questions


About Hood
Can I order your products online?
ANSWER:

No, Hood products cannot be ordered online. 

Do you offer tours of your plants?
ANSWER:

Unfortunately, public tours are not offered at our plants.

How can I apply for a job at your facility?
ANSWER:

You can apply for a job by visiting the HP Hood LLC careers website.

How can I get coupons for Hood products?
ANSWER:

We appreciate your interest in obtaining coupons for Hood products. Hood offers rotating online coupons on the Coupons page of this website. You can also check your Sunday newspaper supplements as we offer coupons on many of our products throughout the year. 

Containers & Packaging
Are your LightBlock Bottles recyclable?
ANSWER:

Yes. The Hood LightBlock Bottle® is 100% recyclable and is recycled with other #2 colored plastic containers in most communities throughout New England.

What is the LightBlock Bottle?
ANSWER: Research at leading universities has proven that light breaks down some of the vitamins in milk, including vitamins A, C and B2 (riboflavin). The Hood LightBlock Bottle is made of the same recyclable HDPE (High Density Polyethylene) #2 plastic that is standard in the industry. The added color is approved for use in food packaging and is seven times more effective in blocking harmful light than translucent (clear) bottles. So you can be sure the Hood Milk you and your family enjoy is as nutritious and great tasting as it can be.
Products
Can I order your products online?
ANSWER:

No, Hood products cannot be ordered online. 

Can I cook with Calorie Countdown Dairy Beverage?
ANSWER:

Yes, you can use Calorie Countdown Dairy Beverage in place of milk in most recipes. Visit the Hood recipe collection for delicious, reduced-calorie recipe ideas.

Are all Hood dairy products made from farmers who pledge not to use artificial growth hormones?
ANSWER:

Hood is pleased to offer consumers and customers the option of milk from cows that have not been treated with artificial growth hormones (rBST). All Hood Milk and Cream is from farmers who pledge not to use artificial growth hormones on their herds.

For all other Hood dairy products, supply and consumer demand are part of this answer. As consumer preference for rBST-free milk has increased, more dairy farmers have begun switching their practices to eliminate the use of artificial growth hormones. We will continue to monitor supply and consumer demand for milk from farmers who pledge not to use artificial growth hormones, and will make further changes in our production accordingly.

Do you have cottage cheese recipes?
ANSWER:

Yes, Hood has developed a variety of recipes that provide delicious and creative uses for cottage cheese. Visit the Hood recipe collection here!

What are BST, rBST and artificial growth hormones?
ANSWER:

Cows naturally produce BST, bovine somatotropin, a hormone that's associated with milk production. An artificial version of this hormone was developed "rBST" (recombinant bovine somatotropin), which when injected into cows can increase milk production.

I have a new product, marketing promotion or packaging design idea. How do I submit it?
ANSWER:

Thank you for wanting to share your idea with us. We truly enjoy hearing what our consumers think about Hood® products. Even though we appreciate your idea, we do not accept product or marketing ideas from consumers. Hood employees devote a great deal of time and effort developing new and improved products, packaging concepts, promotions and merchandising ideas that maintain the reputation of quality and innovation for which Hood is known. Often, these ideas are in the developmental stage years before they make it to the shelves of your local grocery store. Therefore, we must depend on our staff to develop all new marketing and product ideas. If you do choose to forward any suggestions, they will be treated as non-confidential and non-proprietary.

We appreciate your support of Hood products, and thank you understanding our position.

Why does the package state “Partially produced with genetic engineering”?
ANSWER:

In May 2014, the Vermont Legislature passed a law that requires labeling of food produced with genetic engineering (GE). Act 120 and CP 121 require all food produced with genetic engineering and offered for retail sale in Vermont to be labeled as such by July 1, 2016.

Since it is impractical to label our products for just one state, all Hood products that contain genetically modified ingredients will now contain that information on the label.

It is important to understand that FDA does not require foods to be labeled as having been produced with GMO ingredients because it has found that there is no material difference between GMO and non-GMO foods. In other words, a GMO food or ingredient is just as safe and nutritious as its non-GMO counterpart.

Biotech seeds have been approved by global food safety agencies and widely used by farmers in food crops for more than 20 years. Because U.S. farmers use genetically modified (GM) seed to grow certain crops, an estimated 70 percent of foods on U.S. grocery store shelves likely contain GMO ingredients – including items such as corn, soy, canola, cottonseed or beet sugar.

Where can I buy Hood products?
ANSWER: Please visit our Where to Buy page to find your favorite Hood product  http://hood.com/connect/wheretobuy/
Lactose Intolerance & Allergies
Do you make or sell lactose-free milk?
ANSWER:

Yes. Hood manufactures and sells LACTAID® lactose-free milks, as well as ice cream, cottage cheese and eggnog. To learn more, visit www.Lactaid.com.

Which products contain nuts and other allergens?
ANSWER:

HP Hood LLC recognizes the concerns of our consumers related to the potential presence of undeclared allergens in food products. HP Hood does not have dedicated lines for manufacturing and packaging most allergen containing products**. Due to the known hazards that undeclared allergens pose to our consumers with food allergies, we have fully implemented allergen control programs at all of our manufacturing facilities to prevent cross contamination. These include: employee training, ingredient and product segregation, processing and packaging controls, labeling reviews, and verification/ validation programs.

In all facilities the allergen control programs have been reviewed and confirmed to meet and/or exceed industry standards and expectations by recognized third party auditing firms. All recognized food allergens contained in any of our products as per formulation are clearly identified in the ingredient declaration located on the lid, side or back panel of the package.

**Hood is pleased to produce Hoodsie® Cups and Hood Ice Cream Sandwiches on a dedicated nut-free line. Please note that these lines are within our manufacturing facility and are not produced in separate room.

Is Calorie Countdown lactose free?
ANSWER:

No, Calorie Countdown is not lactose free. For lactose intolerant consumers, we recommend LACTAID® brand dairy products and supplements.

Which products are gluten free?
ANSWER:

On each Product page, the statement "Contains gluten" will appear above the ingredients listing for those products that contain gluten. You can also find a full list of Hood products that are gluten free here

Online Coupons
How can I get coupons for Hood products?
ANSWER:

We appreciate your interest in obtaining coupons for Hood products. Hood offers rotating online coupons on the Coupons page of this website. You can also check your Sunday newspaper supplements as we offer coupons on many of our products throughout the year. 

Why can't I print the online coupons?
ANSWER:

If you’re experiencing problems printing our online coupon, please visit http://www.redplum.com/help/?tag=printing for a list of frequently asked questions and help topics to answer any questions regarding printing.

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